Like most IGOs, this institution produces a lot of content and supports varied audience needs. Economists want key economic papers and data using specialized language, while media and civil society want recent news.

The institution needed help improving their search experience and solving relevancy challenges to improve both internal and external user satisfaction. Nearly 25 percent of users left the site after using the search. Search did not differentiate well between content types or users – as a result, the site often promoted stale publications as top results while burying important news. Also, search didn’t leverage a taxonomy, so key synonyms were not considered and users could not filter results.